Returns Policy ...

Beretun Designs

Please note that Returns Policy does not include hand made, decorated and dyed items

Should you be unhappy with your purchase, you can return it for a full refund or exchange minus the postage and packing cost within 14 days of receipt. Your item must be returned to us in the same perfect condition it was dispatched in. All packaging must be intact including bags, tissue paper etc. and our returns form completed and enclosed in the parcel. All items are quality checked before they are sent out. Any shoes returned which have evidence of being worn without tights or stockings or have scuffs or marks on any part of the shoe are not eligible for a refund or exchange.

Goods returned after 14 days will not be entitled to a refund. These goods will be returned to you at your expense. We suggest you use an insured mail service to ensure that the goods arrive back in guaranteed time and condition.

Refunds are given using the same method of payment originally used to purchase, minus the postage cost within 30 days of us receiving them. Goods paid for by credit/debit card will be refunded to the same card. We do not refund your postage costs.

Customised and Hand Made Items

Items which have been customised or hand made to your specification, i.e. dyed items, hand crystallised item etc are non-refundable.

In the unlikely event that an item arrives to you faulty or damaged, please notify us within 3 working days of receiving the goods and will arrange a replacement to be sent out to you and return of the faulty goods. We will refund up to the value of 2nd Class postage in the UK and ask you to obtain proof of postage from the Post Office.

These conditions do not affect your statutory rights.